Frequently Asked Questions
You've got questions, we've got answers! Explore our most commonly asked questions below. If we haven't answered your question below, simply contact us here and we would be happy to help!
What is Hemp?
Hemp, a strain of Cannabis Sativa, is a wonderfully diverse plant, known for its variety of uses throughout human history. Cultivated or grown mainly for either it’s stalk fibre or seeds for food, the leaves and roots also have many medicinal qualities. Cannabis strains must contain less than 0.3% THC to be classed as hemp.
Why is it called a 'Hemp Heart'?
Dehulled hemp seed, hulled hemp seed, or hemp hearts? They are all the same product!
Inside any seed are the first signs of life, when sprouting a seed all you need to do is add water. With hemp it is no different, the seed itself is loaded with nutrients ready to give it a great start to life. The inside of the seed is separated in two halves divided by what will become the root system. When the shell is removed slowly and delicately the
interior resembles a heart, hence why we call it a hemp heart!
As the contents of a hemp seed will always be divided by the beginnings of the root system it would be more accurate to call it a split heart. This is why some hemp distributors come up with alternative names such as hemp flakes or de-hulled hemp seed to give the product a more technical name
Fun fact: Hemp seeds are technically a nut, think of a pistachio or a peanut. This gives some insight as to why we remove the outer shell. Once this outer shell is removed, we have hemp hearts.
Similar to a sesame seed, Hemp Connect hemp hearts are small, white, and look great as a garnish as well as in
What is the difference between Hemp and Marijuana?
Similar to the difference between grapejuice and wine, industrial hemp and marijuana are from the same plant family, but are vastly different.
The key difference between hemp and marijuana is that hemp contains little to no THC, which is the chemical component in marijuana that produces the high. Industrial hemp must have a THC content of less than 0.3% seed, also all hemp seed, which is what all food products are made from contains absolutely no THC.
In hemp THC is almost non-existent, and in New Zealand every crop is closely monitored to ensure no hemp food ever has THC levels above the 0.3% threshold. Because of this, there is no way that the consumption of hemp will ever lead to any psychotropic effect for the user.
Is there THC in your Hemp?
No, Our Hemp Seed Oil contains no THC in it. Our seed is stringently tested prior to planting and our hemp crop is
tested at harvest time by laboratories for this key element, all having to return a less than 0.3% test result
Where is your Hemp grown?
Our Hemp is grown in the sunny hills of Hawkes Bay by our dedicated farmers that adhere to our very strict parameters, ensuing our hemp is world leading. It is then processed in our certified organic processing factory in Horowhenua, where
we have a team of incredible, experienced team to nuture the seed through it’s journey to you.
Are your capsules vegan?
No. We understand that some customers are concerned about consuming gelatin capsules, and as such it is something that we are always looking for a solution to. Our current capsules are bovine gelatin, and contain 100% New Zealand Grown hemp seed oil. Our bottled oil and protein products are vegan.
Is your Hemp gluten free, dairy free and vegan?
Yes our hemp is gluten-free, vegan and dairy free.
We go as far as having specialized harvester that is used exclusively for hemp, so it will never be exposed to wheat. We also have a certified organic processing factory, which is solely used for processing our NZ grown hemp.
Our in-house Food Technologist oversees a global standard of food safety and quality assurance.
*Please note, our hemp oil capsules are made from gelatin. If you wish to not consume the capsules, the same oil can be purchased in 250mls or 500mls as a direct pour oil.
Is your Hemp spray free & chemical free?
Yes. Our hemp seed is 100% spray free and all farming practices adhere to the highest standards of food safety and health + safety. Our hemp is 100% chemical free, and we strictly believe hemp should be harnessed and protected from any heat treatment, chemical treatment or anything that would diminish it’s incredible compounds and nutrients.
Hemp Connect also works with a number of farmers that grow strictly organic hemp seed, and others that grow hemp as part of their rotational cropping cycle.
What is the recommended daily intake of Hemp Seed Oil?
What is Omega 3?
Omega 3 are a type of essential fats that the human body is unable to create on its own. We must get them from certain foods we eat. Omega 3 has a wide range of health benefits. Omega 3 has been shown to prevent heart disease, rheumatoid arthritis and other chronic diseases. Omega limits and reduces inflammation.
Quality & Safety
Where are your Hemp products made?
All our products are produced in a state-of-the-art New Zealand organic certified facility with our team of scientific and
regulatory experts strictly following dietary regulations to ensure the highest quality and safety.
Can I take your products while pregnant or breast feeding?
We recommend that you consult your healthcare professional if you are pregnant, may become pregnant, or breastfeeding.
Orders & Shipping
How much does shipping cost?
Our shipping rates are as follows:
$10.00 for orders $0.00 - $49.99
$12.00 for orders $50.00 - $148.99
$15.00 for orders 4.9kg and up.
What are your delivery times?
Orders are sent the next day. Packages shipped within New Zealand should arrive in 1-3
If your package has taken more than 10 days to arrive, email us at email@example.com and we’ll sort it out immediately.
How can I track my shipment?
Check your inbox for emails from Hemp Connnect. We’ll send you an email notification that your order has shipped along with the tracking details
What is your return policy?
What payment methods do you accept?
We accept credit card, debit card, and bank transfer. You will save 2% by paying with bank transfer. Please note that orders are not sent until payment has cleared.